About

At TopHawks, we don’t make promises we cannot keep, we work hard and long, we respond quickly, and we develop strong and enduring relationships with our clients.


See The Difference


Exceeding clients’ expectations: TopHawk’s average CSS (Client satisfaction score) across all the projects is 4.7/5. Our mystery audits error rate is close to non-existent and our completion rate is 100%. Guaranteed.

Operators: We are well aware of the minutest issues that arise in a field scenario and hence, work towards eliminating such issues. And more often than not, these improvements prove to be the X factor in terms of sales deliverables and employee satisfaction. We’re driven by a true sales passion and consider achieving results as means and ways of life.

Innovation


As one of the biggest mystery shopping and sales force outsourcing companies in India, TopHawk’s leadership role in creating & shaping the sales enabler services landscape as it exists today is immense. We are now much more than a mystery shopping company. We strive to be thought leaders in the customer experience research industry and serves as a valuable consultant to India’s most innovative and customer-focused companies.


Creating a Difference


Bringing SAAS automation in Sales processes and Order Management. Revolutionizing the way companies view Primary, secondary & Tertiary sales.

BTL campaigns run in the way they should be in the 21st century.

Reports to provide an extensive story-like narrative to frame the experience beyond numeric scoring.

Continuous development in sales research, analytics, technology, and integrated customer feedback programs

Technology


TopHawk is always ahead of the curve when it comes to technology development and passing those innovations along to our clients. We are committed to our leadership position in the industry and to remain on the cutting edge of technological advances. For example,


Our In house Proprietary app, TracknTrain offers completely customizable and as per need basis solutions for process automation. Be it Inventory Management, Order Management, Real-time location tracking of field resources or mystery shoppers, reportings, and insights, everything related to employee efficiency can be achieved through our app.

Our field representatives upload digital photos to support information in their reports

Our localization program allows clients to order customized mystery shops with self-selected survey questions and scenarios for individual locations

Contact Details

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