hilosophy of Business

The value proposition of our business is the enhancement of our client’s processes, sales numbers, and operations. All our functionalities and services revolve around bringing perfection to the two most important Pillars of any business, Sales & Marketing.

At TopHawks, we believe in being ethical, result-driven, immensely detail-oriented and to share an unshakeable commitment to the work we perform and the partnerships we develop.

At TopHawks, we don’t make promises we cannot keep, we work hard and long, we respond quickly, and we develop strong and enduring relationships with our clients.

See The Difference

Exceeding clients’ expectations: TopHawk’s average CSS (Client satisfaction score) across all the projects is 4.7/5. Our mystery audits error rate is close to non-existent and our completion rate is 100%. Guaranteed.

Operators: We are well aware of the minutest issues that arise in a field scenario and hence, work towards eliminating such issues. And more often than not, these improvements prove to be the X factor in terms of sales deliverables and employee satisfaction. We’re driven by a true sales passion and consider achieving results as means and ways of life

Innovation: As one of the biggest mystery shopping and sales force outsourcing companies in India, TopHawk’s leadership role in creating & shaping the sales enabler services landscape as it exists today is immense. We are now much more than a mystery shopping company. We strive to be thought leaders in the customer experience research industry and serves as a valuable consultant to India’s most innovative and customer-focused companies.

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