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Internship Details

About Internship:

We are seeking a Product Support Intern who will help us with our Customer/Technical Support efforts and have an opportunity to be mentored by stalwarts with over a decade's experience in the Support function. This internship presents an opportunity to directly interact with native English speakers across the globe and has the potential to be converted to a PPO, based on performance.

Roles and Responsibilities:

1. Work as the first point of contact for customers via email & chat primarily, over the phone if it is required

2. Identify and assess customers' needs to achieve the highest level of customer satisfaction

3. Play a key role in sharing the voice of our customers with the rest of our internal teams

4. Collaborate with our engineering team and contribute to the product roadmap based on customer requirements

5. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

6. Identify and report bugs & customer ask using JIRA

7. Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, and problem escalation.

8. Work as the key stakeholder to add or edit the self-help section

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 10th Sep'21 and 15th Oct'21

3. are available for duration of 6 months

4. are from Bangalore

5. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Perks:

1. PPO
2. Certificate
3. Informal dress code
4. 5 days a week
5. Free snacks & beverages

No. of Positions

5

Application Deadline

Apply by: 1st Oct `21

Stipend

Rs. 20000-25000

About Company

CallHub provides cloud based communication software for nonprofits, political parties, advocacy organizations and businesses. It has delivered over hundreds of millions messages and calls for thousands of customers. It helps political candidates during their campaigns to get the message across to their voters, conduct surveys, manage event / town-hall invites and with recruiting volunteers for election campaigns.


We are profitable with 2000+ paying customers from North America, Australia and Europe. Our customers include Uber, Democrat Party, major political parties in the US, Canada, UK, France and Australia.


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