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Internship Details

We are looking for a high-performance Customer service representative for HeyTaxi Mumbai (An App based bike hailing and last mile delivery service).


Job Description: 

Salary: Rs. 15,000/- Per Month

Job Opening: 5 persons

Languages preferred: Kannada, English and Hindi

Freshers can also apply (Minimum HSC Pass)

Job Location: Kala Chowkie, Lalbaug, Mumbai


Job Duties:

1. Determines requirements by working with customers on their taxi bookings.

2. Answers inquiries by clarifying desired information; researching, locating, and providing information

3. Coordinating with City Dispatch Admins

4. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

5. Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

6. Explaining/Educating new features and services.

7. Maintains call center database by entering in information.

 8. Keeps equipment operational by following established procedures; reporting malfunctions.

9. Identifying patterns of service usage of customers and engaging with them accordingly. 

10. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Superman/Superwoman Qualities: VERY IMPORTANT

1. VERY CONFIDENT

2. Super self driven

3. Loves to interact with customers

4. Can easily strike a conversation with customers

5. High achiever. 

6. Should be enthusiastic for Sales & Service for helping people ensure they get a bike ride and ensure a smooth experience in placing a booking.


Contact Email: info@heytaxi.in

Contact No: 9222277722

No. of Positions

5

Application Deadline

Apply by: 9th Jan `16

Stipend

Rs. 12000-15000

About Company

HeyTaxi is a service brought to you by a group of entrepreneurs who have two decades of experience in handling passenger and cargo logistics. With the changing face of the industry and expectations of the consumers, a service idea was born to fill a need that exits in every city dweller’s daily life routine. HeyTaxi connects commuters with riders who provide a brand new moving option delivered on two wheels. HeyTaxi provides a viable employment opportunity for riders and helps them earn a livelihood by engaging in service and helping commuters reach their destinations quicker and safer. Making the life of an urban city dweller that much more livable and provide him with that extra time to make more out of his daily life. The service also allows customers to arrange parcel, package and envelope deliveries upto 5 kgs within a vicinity of 10 kms in real time and in an hassle free way. All this on an automated app based technology that is state of the art and run without any human interface at the booking level. MISSION The mission of this service is to build a network of riders connecting the city on 2 wheels so as to enable delivery of various services to households, business and the citizens at their doorstep with just a few clicks on the smartphone. VISION The vision is to create a viable option for employment for a huge pool of new job seekers and create a class of motivated professionals who engage in the logistics of moving people and articles in the city without congesting the streets. To lend a helping hand to the overburdened public transport infrastructure which is making the city life stressful. Taking the service to all major metro hubs in every urban center on the planet. WHY HEYTAXI... HeyTaxi is the only organized effort to make movement of people and parcels in the most efficient way by use of modern technology within the city with the least cost of service delivery. Its aimed at revolutionizing the way moving is done in an urban landscape using modern technology. A pioneering effort which can create a whole new segment in the logistics network in the country and world at large.

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