Mini Exp – 0 yrs and Max Exp – 3yrs

No of open position - 3

Salary range – 15000 to 20000 per month

• Serve as the first point of contact for Clients who have inquiries, requests or issues relating to RUSSSH services.

• Responsible for engaging the appropriate individuals or teams to provide guidance/resolution

• Promptly respond to client calls, emails – deliver a high level of service and provide timely resolution to ensure client satisfaction

• Support ongoing client retention activities, including researching what may be the cause of a client issue or problem

• Assist with queries and end-to-end resolution relating to (but not limited to) errands registered, upgrades, renewals and client portals; liaise with Operations team as needed

• Manage client inquiries and troubleshoot issues 

• Utilize collaboration as a tool to solve business and client problems & should be polite with the customers.

Skills required:

• Should be comfortable with 6 days working.

• One day off which would be rotational.

• Should be comfortable for working in rotational shift (all shift would be day)

• Should have good command over English.