1. Managing, tracking and reporting of performance to ensure team accountability and quality of service.  

2. Maintaining Database and Records of clients and business deals.

3. Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customers/clients needs and to ensure quality service at all times.

4. Developing new business initiatives with the clients.

5. Process service applications in a timely and comprehensive manner to ensure customer and client satisfaction with Inbound and Outbound callings and emails.

6. Good in Excel and MS-Office.

7. Maintaining tracker and regular client follow up.

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