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Internship Details

About Internship:

Being part of the central helpline team and interact with important stakeholders of HESPL i.e. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks) ; via helpline.

Roles and Responsibilities:

1. Making outgoing & handling incoming calls for tech support, feedback or monitoring purposes.

2. Completing target calls within stipulated timelines allotted by Line Manager.

3. Maintaining optimum quality in calls and maintaining all call logs and voice records in a standard format with daily reports to the Line Manager & concerned teams.

Perks:

1. Opportunity to join full-time if meeting work standards
2. Internship Certificate
3. Informal dress code
4. Opportunity to work in a social enterprise solving real-life challenges on-ground

No. of Positions

5

Application Deadline

Apply by: 16th Jul `18

Stipend

Rs. 5000-8000

About Company

Haqdarshak is a social enterprise working to make welfare schemes more accessible to citizens by creating a multi-state, multi-lingual, mobile technology platform that helps citizens discover, apply for, and benefit from, government and private schemes that they qualify for. 

They can use the platform through local trained facilitators, the ‘Haqdarshaks’, as they are called, who are people from the community and working on incentive based model where the income is based on number of citizens assisted in availing benefits of schemes.


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