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Internship Details

About Internship:

Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

Roles and Responsibilities:

Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.

Research, prioritize and resolve customer issues in timely and accurate fashion.

Maintain documentation of customer inquiries and responses for future reference.

Direct or route customer calls to appropriate personnel for assistance.

Handle dissatisfied customers in a polite and professional fashion.

Track and follow-up all customer requests in a timely manner.

Maintain broad knowledge of all company products, services and promotions.

Identify and implement new process plan to improve customer support service.

Manage large volume of customer calls in friendly and courtesy manner.

Provide outstanding and exceptional customer service.

Greet and address customers in a friendly and respectful way.

Maintain procedures and processes for first level problem determination.

Work with product and sales teams to address and resolve customer issues efficiently.

Return customer calls in a timely manner to ensure customer satisfaction.

No. of Positions

2

Application Deadline

Apply by: 31st May `18

Stipend

Rs. 12000-15000

About Company

bro4u.com is an initiative to simplify people's lives by providing an array of personalised services at their fingertips and then at their doorstep. With a vision to eliminate the endless hassle of finding a relevant vendor for a service, Bro4u is the first ever one-stop e-commerce marketplace for services.

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