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Internship Details

About Internship:

We have immediate intern for Technical Support Engineer.

As a Technical Support (Tech Support) you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.

Just to give you a small brief of our organization and on what we do. I would request you to check on below link:

https://www.dumisoft.com/about-us/

JD-
Installation & configuration of a company’s computer hardware operating systems and applications
Maintenance and monitoring of computer networks and systems.
Logging the queries of customers and employees.
Analysis of call logs in order to discover any underlying issues or trends.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Performing electrical safety checks on the company’s computer equipment.
Responding to call-outs in a timely fashion.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Roles and Responsibilities:

Excellent problem solving skills.
Predominantly Voice Interaction support and also through email, chat & remote support
The capacity to work well within a team.
Attention to detail.
Logical thinking.

Perks:

1.1. Internships certificate
2. Pre placement offer (PPO)

No. of Positions

2

Application Deadline

Apply by: 27th Apr `18

Stipend

Rs. 5000-7000

About Company


Greeting from DumiSoft!!! 


We have immediate opening for Technical Support Engineer.


As a Technical Support (Tech Support) you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.


Just to give you a small brief of our organization and on what we do. I would request you to check on below link: 


https://www.dumisoft.com/about-us/


JD- 

Installation & configuration of a company’s computer hardware operating systems and applications

Maintenance and monitoring of computer networks and systems.

Logging the queries of customers and employees.

Analysis of call logs in order to discover any underlying issues or trends.

Diagnosing and solving hardware or software faults.

Testing and evaluating new technology.

Performing electrical safety checks on the company’s computer equipment.

Responding to call-outs in a timely fashion.

Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Desired Candidate Profile: 


Excellent problem solving skills.

Predominantly Voice Interaction support and also through email, chat & remote support

The capacity to work well within a team.

Attention to detail.

Logical thinking.

Expert knowledge in how operating systems and software works.

Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

The ability to prioritize your workload.

The capacity to clearly explain a technical problem to a customer/colleague.

Outstanding listening and questioning skills.


Experience: 0 - 2 Years. 


Address: Lorven Center, No.7 4th Floor, 80 Feet Road, 7th Block, Koramangala, Bangalore – 560034. 

Location: Koramangala, Bangalore 


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